Data & privacy policy

This website is operated by Refresh Digital Strategy LLC ("Refresh", "we", "us"), a Webflow and digital marketing agency with offices in Charlotte, NC, Pittsburgh, PA and Cleveland, OH. This policy explains what information we collect through this website, how we use it, and the choices you have.

Contact form: your name, email address, and, if you choose to share them, your company, current website, the services you are interested in and your message.

Support tickets: your email address, subject, priority and message, plus optional details such as your name, company, a reference link and any files you attach.

Newsletter: your email address and the page you subscribed from.

Website usage: we measure visits to this website with privacy-friendly analytics that do not use cookies and do not identify you personally.

We use the information you send us to respond to your inquiry, resolve support requests, prepare quotes and proposals, deliver the services you engage us for, and send the newsletter you subscribed to.

We do not sell your personal information, and we do not use it for any purpose that is unrelated to the reason you shared it.

When you submit a support ticket, we send a confirmation to the email address you provide. Emails sent from this website may include a small tracking image and tracked links so we can see whether a message was delivered, opened or clicked. This information is used only to make sure our messages reach you.

You can unsubscribe from the newsletter at any time by replying to any newsletter email or by contacting us.

We share information only with service providers that help us run this website and our business, such as website hosting, data storage and email delivery, and only as needed for them to provide those services. We may also disclose information when required by law.

Links to third-party services, such as our scheduling page or social media profiles, are governed by those services’ own privacy policies.

We keep inquiries and support tickets for as long as needed to respond, deliver our services and meet our legal and accounting obligations. Newsletter addresses are kept until you unsubscribe.

You can ask us to access, correct or delete the personal information you have shared with us by emailing support@letsrefresh.io. We will respond within a reasonable time.

We use reasonable technical and organizational measures to protect the information you share with us. Files attached to support tickets are stored privately and are not publicly accessible.

This website is intended for businesses and is not directed at children under 13. We do not knowingly collect personal information from children.

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.